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1300 numbers and 1800 numbers

March 22, 2012

I get asked by almost every single customer to explain how 1300 numbers work on a daily basis, so this has prompted me to write a series of articles asking and answering some of the common questions I receive.  I am going to put these articles up in simple1300numbers as well as information for my customers.

The first set of questions we have is:

How do 1300 Numbers work?

1300 Numbers and 1800 Numbers are what we like to call VIRTUAL numbers.  They don’t exist in a physical sense, they are just a pointer to an answer point or complex configuration, and thus only exist in the telecommunications cloud.

Does having a 1300 Number affect my Mobile?

No, you can receive calls from your 1300/1800 service direct to your mobile with no problem.  Your carrier won’t charge you anything for the call – its exactly the same as if someone dialled your mobile number directly.

Do I need to install another line for the 1300 Number?

No, You can point your 1300 number to your current fixed line at your business or home – or as above to your mobile.

Which plan is best for me?

Referring to the 1300 number plans. Well to answer this question, I usually ask how long the business has been established, how many calls do you currently receive for your business, do you advertise specifically to a local market (your neighbourhood) and are you taking calls to your mobile or fixed line (or combination). Most people fall into two catagories.

The Entry Plan: This is best for any startup business, or if your business receives around 1-2 calls per day.  Doesn’t matter where your advertise, and doesn’t matter how you answer as your saving money with the $5 credit and low monthly fees.

The Light Plan or higher: This is best for any business who answers their calls on a Fixed line and/or advertises to a local market as they can make us of the free calls for 15 mins.  I verbally tell my customers that once they reach around the $100/month mark to give me a call and I will do them a special deal based on the traffic they currently have – and its always better rates that the Heavy Plan.

In the next section we deal with questions relating to Choosing a 1300 Number.

original article from: david thomas – 1300 and 1800 numbers

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2 Comments
  1. 1800 numbers have been around in Australia for long enough that most people are familiar with them: they understand that 1800 is a free call and feel comfortable about dialing these numbers.1300 numbers are not quite as well known. We still see the occasional forum posting where someone asks how much it costs them to phone a 1300 number-although these postings are becoming less and less frequent. In fact, 1300 numbers have become so popular that the Australian exchange is starting to run out, and has reserved 1301 numbers for future use.

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  1. 1300 Number and 1800 Numbers – pt2 « 1300numberstelco

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